Working with People: The Helping Process, 9th edition

1. Setting the Stage
2. Understanding Ourselves
3. Understanding the Human Condition
4. Working with Ethnic Diversity in a Pluralistic Society
5. Developing and Maintaining Communication with People
6. Establishing and Using Helping Relationships
7. Using the Basic Problem-Solving Process
8. Developing an Eclectic Approach to Practice
9. Utilizing Skills and Techniques
10. Working with People in Groups
11. Dealing with Vulnerability, Dependency, and Resistance
12. Getting It All Together